Privacy Policy

1. Introduction

Kalyani Motors Private Limited ("Kalyani Motors", "we", "us", or "our") operates the Kalyani True Value Dealer Partner Portal ("Portal" or "Platform") for authorized dealer partners ("Dealer", "you", or "your").

This Privacy Policy ("Policy") describes the personal data and business information we collect, why we collect it, how we use and protect it, to whom we disclose it, and the rights available to you. This Policy is issued in compliance with the Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology Act, 2000, and all applicable rules framed thereunder.

By accessing or using the Portal, you acknowledge that you have read and understood the collection and processing of your personal data as described in this Policy.

2. Who We Are (Data Fiduciary)

Kalyani Motors Private Limited is the Data Fiduciary within the meaning of the DPDP Act, 2023, responsible for the personal data processed through this Portal.

Registered Office:
Kalyani Motors Private Limited
Mysore Road Junction, 24/1 & 25/1, Nayandanahalli, Near Nayandanahalli Signal,
Bengaluru, Karnataka - 560039, India
Corporate Identification: [Insert CIN if applicable]

3. Information We Collect

We collect information necessary to onboard verified dealers, operate live vehicle auctions, and satisfy statutory compliance requirements:

• Profile & Contact Information: Full name, business/dealership name, registered address, PIN code, email address, and mobile phone numbers.
• Business Verification & KYC Records: Permanent Account Number (PAN), GSTIN, government‑issued identity documents, trade/dealership licenses, and supporting verification files.
• Transaction & Account Records: Account balance, security deposits, live bidding records, vehicle award statuses, booking tokens, deal settlement receipts, and masked bank details provided for payouts or balance returns.
• Marketplace Activity: Auction participation history, vehicle preferences, and authorized customer referrals submitted by you.
• Technical & Device Information: IP address, general approximate location derived from IP (non‑GPS), browser type, device identifiers, and session/connectivity logs strictly necessary for platform security and real‑time bidding stability.

Permissions & Exclusions: We access your device camera or file storage solely when you choose to upload verification documents. We do not collect precise GPS location, access your contact lists, call logs, microphone, or deploy third‑party advertising trackers.

4. How We Use Your Information

We process your information strictly for legitimate operational purposes:

• Account Administration & Verification: To onboard verified partners, complete KYC checks, and administer platform access.
• Auction & Deal Operations: To facilitate live bidding sessions, manage vehicle awards, process deal fulfillment, and track RC transfer compliance.
• Payments & Settlements: To handle account deposits, participation holds, booking payments, deductions, and balance payouts.
• Communications & Alerts: To deliver authentication codes (OTPs), auction updates, payment alerts, and support responses via SMS, messaging channels, or in‑app notifications.
• Security & Compliance: To prevent fraudulent bidding, protect platform integrity, and comply with applicable statutory, taxation, and motor vehicle regulations.

5. Transactional Communications & OTPs

By providing your contact details, you agree to receive essential operational communications including One‑Time Passwords (OTPs) for secure login, auction outcome alerts, award decisions, and payment confirmations via SMS, WhatsApp, or in‑platform alerts.

Because these communications are integral to auction integrity and security, you cannot opt out of essential transactional messages while your account is active.

6. Payment Processing & Account Balances

• Account deposits and payments are processed through integrated payment partners using secure, PCI‑DSS‑compliant gateways supporting UPI, cards, and net banking. We do not store complete card numbers, CVVs, or online banking credentials on our servers; only masked identifiers and payment transaction references are retained for reconciliation.
• Balances maintained in your account are non‑interest‑bearing. Participation deposits placed during live bidding events represent temporary security holds that are automatically released upon auction conclusion, subject to terms regarding winning awards or applicable penalty deductions.

7. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information to third parties or advertisers. Information is disclosed strictly on a need‑to‑know basis to:

• Payment & Banking Partners: To process account deposits, payment verifications, and balance settlements securely.
• Communication Providers: To transmit authentication codes (OTPs), operational notifications, and transaction updates via SMS or messaging channels.
• Infrastructure Partners: Authorized technology and hosting partners who maintain platform security and data processing under strict confidentiality agreements.
• Statutory & Legal Authorities: Government bodies, law enforcement agencies, or transport authorities (RTO) when required to comply with applicable laws, court orders, or vehicle title transfers.
• Professional Advisors: Legal, financial, and auditing consultants bound by professional confidentiality obligations.

8. Data Retention

• Active Accounts: Information is retained for the duration of your active partner relationship.
• Financial & Transaction Records: Retained for the statutory period mandated under the Income Tax Act, 1961, and GST regulations (typically 8 years).
• KYC & Verification Records: Retained in accordance with applicable anti‑money laundering and regulatory standards.
• Vehicle Compliance & RC Records: Retained for the statutory periods prescribed under the Motor Vehicles Act, 1988, and Central Motor Vehicles Rules.
• Deactivated Accounts: Non‑statutory personal data is deleted or anonymized within 90 days following account deactivation.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal and business information against unauthorized access, loss, misuse, or alteration.

While we employ industry‑standard protocols to safeguard our systems, no method of electronic transmission over the internet or method of digital storage is completely secure. You remain responsible for keeping your password confidential.

10. Account Lifecycle & Data Requests

The Platform is an enterprise business‑to‑business portal. User accounts and access credentials are created, maintained, and closed directly by Kalyani Motors administrators.

• Access & Inquiries: You may request a summary of the personal and business information held in connection with your account.
• Profile Corrections: To update authorized representative details, contact numbers, or business records, authorized personnel may submit a request to our support desk.
• Account Deactivation: Users cannot self‑delete accounts within the application. To deactivate an account or request removal of representative data, write to us from your registered email at software_support@kalyanimotors.com.
• Statutory Retention: Certain transactional, vehicle transfer, and KYC records are retained post‑deactivation as mandated by applicable statutory laws (see Section 8).

11. Eligibility & Minors

The Platform is an enterprise business portal intended strictly for commercial dealers and authorized representatives aged 18 years or older. We do not knowingly onboard minors or collect personal information from individuals under the age of 18.

12. Updates to This Policy

We may update this Privacy Policy periodically. When material changes are made, we will notify you within the Platform and update the "Effective Date" at the top of this Policy. Continued use of the Platform after notification constitutes acceptance of the revised terms.

13. Grievance Officer & Contact Us

14. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located at Bengaluru, Karnataka, India.